Frequently Asked Questions


How do I become a member?

Just go to our Membership Page to join the family and get your own membership bundle!

What’s included in a membership?

  • 20% off everything sitewide
  • Discounts and specials from selected Black Hole partners
  • First Access to Game Tickets made available by Travel Partners
  • First Access to Tailgates, Watch Parties, Chapter Events, etc.
  • First Access to Travel Packages by Travel Partners

Where are the events?

Most of our events are in our home city of Las Vegas, and you can check them out right here. We also have 35 chapters worldwide so even if you’re not in Vegas, you’ll be able to find other TBH members and events around those chapters. Check out our chapters right here.

How else can I support The Black Hole?

Besides becoming a member, you can show off your Raiders pride with some of our exclusive TBH gear which you can find here. If you’d like to help put together an event, feel free to contact us.

How do I become a sponsor?

Thank you very much for your interest and support! Please reach out to us on our contact page so we can discuss sponsorship opportunities: Contact Us

How do I log into my account?

Please go here to access your account: Account

Shipping & Handling

How long does my order take to ship?

On average, orders are shipped and processed within 2-3 business days (excluding holidays, event tickets and sale items).

NOTE: If you ordered game tickets, they will be shipped no earlier than 2 weeks before the event.

How do I access tracking information?

Tracking numbers will be provided when your order has been shipped. You will receive an email that will contain a tracking number and link to help you track your order. Please allow 24-36 hours for the tracking number to become active. If for any reason you do not receive a tracking number within 2-3 business days, please feel free to reach us directly via email at

Returns & Exchanges

Do you accept returns on merchandise?

Yes, we accept returns and exchanges up to 30 days on unworn, unwashed products in their original condition with tags attached. Please note that all refunds are issued as store credit. 

If you have any questions regarding any purchases made through the site, please feel free to contact our customer service team at and someone will respond within 24 hours.

Do you offer refunds on trips, events, and tickets?

We have a strict no refund policy for any type of cancellation or no show on any of our trips or events.

The Black Hole: Football's Most Notorious Fans

In 1995, a group of Raiders fans first joined up to create a section of the stadium where fans, clad in black from head to toe, could come together in support of our team. 27 years and 35 Chapters later, The Black Hole has become so much more than just a stadium section: it’s a state of mind.

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